01Where we ship

We currently ship across Pakistan through trusted courier partners. Our serviceable areas cover major cities and most towns, including:

• Lahore, Karachi, Islamabad and Rawalpindi
• Faisalabad, Multan, Peshawar and Sialkot
• Other cities and towns across Pakistan via our courier network

If you are unsure whether we deliver to your area, contact us on WhatsApp with your address before placing your order — we are happy to confirm.

We do not currently offer international shipping.

02Processing time

Orders are usually processed within 1–2 working days of confirmation. Processing time is separate from delivery time — it covers order verification, packing and handing the parcel to our courier.

Orders placed on Sundays or public holidays will be processed on the next working day.

During new product launches or peak periods, small delays are possible. Where this happens, we will let you know by email or WhatsApp.

03Delivery estimates

Delivery times vary by city. As a general guide:

• Lahore — 1–2 working days after dispatch
• Karachi, Islamabad, Rawalpindi — 2–3 working days after dispatch
• Other cities — 3–5 working days after dispatch
• Remote areas — up to 7 working days after dispatch

These are estimates and not guarantees. Timelines may be affected by weather, courier operations, public holidays or events outside our control.

04Shipping charges

Standard delivery charges are calculated and shown at checkout before you confirm your order. Any promotional or free shipping offer will be applied automatically where eligible.

05Cash on Delivery

Cash on Delivery (COD) is available in most serviceable areas. If you choose COD, please make sure someone is available at the delivery address to receive the parcel and complete the payment.

Our courier may contact you by phone before attempting delivery. Please keep the number you provided at checkout reachable on the delivery day.

If a COD parcel is repeatedly refused or cannot be delivered for reasons within your control, we may restrict future COD orders from the same customer or address.

06Order tracking

Once your order has been dispatched, we will share a tracking number by email or WhatsApp so you can follow your parcel with the courier. If you do not receive tracking information within 2 working days of placing your order, please contact us.

07Multiple shipments

Occasionally, an order may be split into more than one parcel — for example, if items are dispatched from different locations or prepared at different times. You will receive a tracking number for each parcel.

For exchanges, the 7-day window is calculated per item from the date that item is delivered. Please see our Returns & Exchange Policy for the full terms.

08Delayed deliveries

If your parcel is delayed beyond the estimated delivery window, please contact us. We will follow up with the courier on your behalf and share what we learn.

While delays are rare, they can happen — and when they do, we would rather keep you informed than leave you wondering.

09Damaged or lost parcels

If your parcel arrives damaged, or if it does not arrive at all, please contact us as soon as you notice. Where possible, please:

• Photograph the damaged parcel and its contents before opening it fully, if external damage is visible.
• Keep the original packaging and any inserts.
• Message us on WhatsApp with your order number and photographs.

We will do our best to resolve the issue quickly — usually by arranging a replacement or refund, in line with our Returns & Exchange Policy.

10Incorrect addresses

Please double-check your delivery address and phone number at checkout. If you notice a mistake after placing your order, contact us as soon as possible on WhatsApp — we can usually update the address before dispatch.

Once a parcel has been handed to the courier, we may not be able to change the address. Parcels returned to us because of an incorrect or incomplete address may be subject to re-shipping charges.

11Failed deliveries

If the courier is unable to deliver your parcel — for example, because no one was available, the phone number was unreachable, or the address was incorrect — the parcel may be returned to us.

In such cases, please contact us to arrange re-delivery. Re-shipping charges may apply for parcels returned due to reasons within the customer's control.

12Contact us

For any question about your order, delivery or this policy:

• Email — info@arabicaskin.com
• WhatsApp — +92 306 849 7638
• Based in — Lahore, Pakistan

Please include your order number so we can look into it quickly.