At Arabicaskin, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We only accept returns if:

• The product is damaged during delivery
• The product is incorrect (wrong item received)
• The product has a manufacturing defect

2. Non-Returnable Items

We do not accept returns for:

• Used or opened products
• Products without original packaging
• Change of mind after purchase
• Products damaged due to misuse

3. Refund Process

Once your returned item is received and inspected:

• If approved, your refund will be processed
• Refunds will be issued via the original payment method (if applicable)
• Processing time may take 5–10 working days

4. Exchange Policy

If a product is eligible, we may offer an exchange instead of a refund depending on stock availability.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is wrong or damaged.
• Original shipping charges are non-refundable.

6. Important Note

All skincare products are for external use only, and results may vary depending on skin type. We are not responsible for reactions due to misuse or sensitivity.

7. Contact

For return or refund requests, please contact us through our website support.